Senior Product Analyst

About This Role

+ Provide 1st level customer service and technical support via multiple channels.

+ Communicates effectively in written and spoken English with co-workers and customers world- wide.

+ Collaborate with advanced support teams, account managers, implementation, and development resources to meet customer expectations.

+ Ensure customer needs are met by evaluating issue impact and escalating when necessary.

+ Act as the lead interface with customers (internal and external) regarding product support.

+ Demonstrate a strong sense of urgency for sensitive issues.

+ Develop understanding of the user interfaces to investigate customer queries and issues.

+ Research and validate application, back-end or technical issues to aid customers in understanding product functionality and outputs.

+ Commit to delivering the highest level of customer service and ...