Senior Product Manager, Customer Experience

Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon's flywheel.

The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate Amazon's flywheel by improving Customer Experience (CX) and enabling our Selling Partners (SPs) to grow their business with Amazon. As an AI-powered tech-product organization, RBS provides catalog augmentation and correction technologies for Amazon's retail ecosystem, that find defects at scale and build accountability with upstream teams. Leveraging its rich repository of defect intelligence across all shopping stages, RBS builds predictive tech solutions that inform and influence multiple internal systems - preventing customer experience degradation before it occurs rather than fixing it after the fact, thereby acting as Amazon's last line of de...