Senior Product Manager — Intelligent Service Management

Your mission

Own the vision, strategy, and roadmap for intelligence and analytics within Matrix42's service management platform. This is a high-ownership role at the intersection of service management expertise, analytical product thinking, and modern AI.
 
What you'll do

• Own the intelligence & analytics roadmap end-to-end
• Define success metrics and build ROI narratives for IT leaders and decision-makers
• Drive validation through prototyping and rapid experimentation
• Shape self-service analytics experiences — configurable dashboards, portals, guided workflows
• Collaborate with engineering, data, product marketing, UX, and go-to-market teams
• Engage directly with enterprise customers and partners to shape direction

Your profile

• Experience in ITSM/ESM or service management software
• Strong analytical mindset with background in analytics, BI, or data-dr...