Senior Product Manager, Portal Experience

Take your career to the next level with Equinix as a Senior Product Manager, leading enhancements in the Customer Support Portal. Focus on driving effective self-service solutions and user satisfaction improvement.
As a Senior Product Manager, you will be pivotal in creating comprehensive self-service support experiences for Equinix customers. You'll define strategies and manage the lifecycle of the Customer Support Portal while ensuring customer needs and insights shape the development process. Collaborate across teams to maintain a customer-centric vision.
Key Responsibilities:
• Lead the customer support portal product lifecycle
• Establish the vision for effective self-service support
• Work closely with UX designers to optimize interactions
• Utilize customer insights to guide product enhancements
• Maintain and prioritize the development backlog
Requirements:
• 5+ years in product management focusing on customer solutions
• Strong background in UX-dr...