Senior Product Manager – Service & Delivery Platform

We are seeking an experienced Senior Product Manager to complement our product team, contributing to the vision, strategy, and roadmap for our **ServiceNow** -based customer service ecosystem. This role will drive the development and optimization of digital capabilities that enable our service organization to deliver exceptional customer experiences—spanning case management, renewals, upsells, customer complaints, self-service, and knowledge management.
The ideal candidate will be a strategic thinker and a hands-on product leader who thrives at the intersection of AI, automation, customer experience, and enterprise service technology. You will shape how our service organization uses data and intelligent automation to deliver faster, smarter, and more personalized support.
**Please note: we are unable to provide relocation sponsorship for this role.**
**Your role:**
Product Strategy & Roadmap
+ Define and co own the end-to-end product roadmap for ServiceNow capabilities s...