(Senior) Product Owner - AI Customer Service (m/f/d)

As Product Owner - AI Customer Service (m/f/d), you will drive innovative customer service solutions for SIXT in a global omnichannel ecosystem. Leading the development of AI-powered customer inquiry automations, enhancing case classification models, and designing knowledge retrieval systems, you will elevate the customer experience across channels. Your responsibilities include managing the full product lifecycle—from requirements gathering to market launch and model performance tracking—while advancing the Customer Service AI Solutions roadmap. Sounds interesting? Apply now and join our team in Pullach near Munich.

YOUR ROLE AT SIXT

• You develop innovative, customer-oriented AI solutions for case deflections & automations, case classification, and knowledge retrieval systems in a global Customer Service ecosystem

• You define and drive the AI solution roadmap for Customer Service Transformation to signif...