Senior Product Owner ServiceNow ITSM (ID 2007)

Senior Product Owner ServiceNow ITSM (ID 2007)

The ServiceNow ITSM Product Owner is responsible for the end to end ownership, implementation, and continuous improvement of the ServiceNow IT Service Management (ITSM) platform at the AO foundation. The role ensures that ServiceNow delivers measurable business value, aligns with IT strategy, and supports efficient, standardized, and user centric IT service processes. This role combines the implementation of ITSM processes and ServiceNow platform across AO with an external partner, product ownership, process design, working closely with IT teams, business stakeholders, and external partners.

Main Responsibilities

• Lead the implementation and rollout of ServiceNow ITSM modules (e.g. Incident, Problem, Change, Request, CMDB) at AO Foundation
• Drive process standardization and automation aligned with ITIL best practices
• Ensure high-quality configuration, integration, and data integrity...