Senior Product Support Analyst — Enterprise Escalations

Benchling is seeking a Senior Product Support Analyst in Zürich, Switzerland, to ensure successful product use and resolve complex issues. You will lead enterprise escalations, mentor the team, and continuously improve support processes. Strong experience in IT or product support, especially within biotech or pharma, is required.

This position offers a flexible hybrid work arrangement with an emphasis on in-office collaboration three days per week. Candidates passionate about life sciences and problem-solving are encouraged to apply!