Senior Product Support Specialist

The Client Success & Strategy team is responsible for ensuring successful utilization of the Force platform to enable a tighter relationship between care teams and their patients. The Support Team sits under the wider umbrella of CS&S and provides technical support and resources to make utilization of the platform as seamless as possible.

As a Senior Product Support Specialist, you’ll act as the front line support in assisting both the providers and patients who utilize the Force platform. Your world class customer service skills will help our customers confidently utilize our product. You also possess a strong blend of technical expertise, problem-solving skills, and exceptional communication abilities. You will extend the knowledge you gain from supporting patients and providers to partner with client implementations and ongoing client relationships.

What you’ll do:

Customer Centric: You will provide timely and effective product support to cust...