Senior Production Support Analyst (Banking)

Job responsibilities

• Provide top-tier Production Support services to stakeholders.
• Oversee the availability, incident response, problem resolution, and capacity management for assigned applications.
• Analyse and address incidents, problems, and user inquiries effectively.
• Coordinate communications regarding Incidents, including SLA breaches, major application issues, and upstream/downstream disruptions, ensuring timely updates to the team, management, and department.
• Lead technical remediation efforts that meet established non-functional requirements.
• Show ongoing improvement in services and processes, focusing on automation where possible.
• Ensure adherence to key processes and procedures and assist in developing operational standards.
• Translate complex technical matters into clear, understandable information for business users.
• Support knowledge sharing and implement best practices acr...