Senior Production Support Analyst

Khonology is a digital services and technology engineering company. Our teams build modern, scalable, and resilient solutions that enable our clients to operate, innovate, and grow.

We are seeking a Senior Production Support Analyst to join our technology team, for a 12 moth engagement - supporting critical systems. This is a hands-on senior technical role suited to an experienced professional who thrives in high-pressure, SLA-driven environments and has a strong understanding of financial markets systems and operations.

You will act as a technical escalation point within the support function, ensuring system stability, driving root cause analysis, and implementing long-term improvements while working closely with business stakeholders, IT teams, and external vendors.

Key Responsibilities

• Take ownership of complex production incidents, driving resolution through to root cause analysis and permanent fi...