Senior PS Consultant(Talkdesk&Genesys Cloud)

We are looking for a Senior PS Consultant to join our team. Miratech delivers end-to-end Customer Experience (CX) solutions to a diverse portfolio of clients. This role focuses on designing and delivering modern cloud-based contact center solutions, with an initial focus on a Talkdesk project

Responsibilities:

• Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions
• Design and deliver end-to-end solutions, including discovery workshops, requirements gathering, and technical design documentation
• Analyze business and technical requirements to define scalable and efficient architectures
• Own and evolve contact center solution architecture across cloud platforms
• Configure and customize solutions (IVR, routing strategies, integrations, automation)
• Lead implementation, deployment, and upgrade activities