Senior Quality Assurance

The Senior Quality Assurance will be responsible for overseeing the quality assurance process for a region, making sure local processes are aligned with global standards, ensuring that customer interactions meet the desired outcomes and are aligned with its objectives.

Own Regional OKRs:

• Responsible for executing against OKRs, including but not limited to achieve the weekly target number of call scoring and quality audit, SFDC Activities Hygiene, Moments Adoption rate and Opportunities Audit
• Conduct analysis and investigations and tie insights to actionable sales improvement actions and highlight skill gaps to sales enablement teams and sales managers
• Share the feedback with the Regional and global stakeholders

Own Regional QA QBR, MBR, WBR reviews:

• Prepare and present information to review team progress and impact, trend analysis, conduct reviews regularly to ensure that the team is meeting its targets.

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