Senior Quality Assurance Manager – Cebu

Are you a seasoned quality professional seeking senior quality analyst jobs in Cebu or quality assurance positions in Cebu for more experienced professionals? Fusion CX Cebu is seeking a dedicated Senior Quality Assurance Manager to lead our Quality Analyst team towards achieving excellence in service delivery. This role demands innovation, motivation, and a strategic approach to developing systems, processes, and team members that consistently deliver superior service levels. The quality analyst hiring initiative in Cebu offers opportunities for growth and development in a global CX company. Sounds interesting; apply now!

Job Description

• Manage daily operations to align with client requirements, ensuring the delivery of quality audits and operational excellence.
• Implement and maintain a quality framework with scalable processes, tools, and systems to ensure efficient monitoring and accurate decision-making.
• Conducting root cause analys...