Senior Quality Complaint Engineer

We are currently in search of a Senior Quality Complaint Engineer to join our Quality Management department of the Marquardt Group in our location Irapuato (Mexico).

• Ensure compliance with the timely response to the Customer, derived from logistical issues.
• Monitor and maintain the Customer portals and ensure the correct filling of the information. Follow up on the KPIs related to their area of responsibility and take the necessary actions to comply with them.
• Ensure compliance with the requirements related to the position indicated in the IATF 16949, ISO 14001 and ISO 45001 standards, specific customer requirements and the legal requirements of the area.
• Actively participate in the processes of Continuous Improvement and root cause analysis.
• Daily monitoring of the client's portals, or any other logistical notification received by them electronically or by other ...