Senior Quality Manager, Customer Advocacy

**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**Job Description**

**How will you make an impact?**

The Senior Quality Manager, Customer Advocacy plays a critical role in delivering a consistent, high‑quality customer experience across the BioProduction Group. Reporting into the Director, Quality – Customer Advocacy, this role serves as the operational and tactical lead for customer-facing quality activities, acting as a trusted partner to key customers while driving internal alignment, execution, and continuous improvement.

The role bridges strategic direction set at the Director level with day‑to‑day execution across sites and divisions, ensuring quality issues, escalations, and improvement commitments are managed effectively, transparently, and with a strong customer focus.

This position provides support across four BPG divisions — BCD, PPA, SUD, and FSD — ensuring consistent customer e...