Senior Remote Customer Escalations Specialist

HeadX
Full-time , , Philippines, , , Philippines Management & Operations
Posted:
March 04, 2026
Location:
, , Philippines, , , Philippines, Philippines

Job Description

A rapidly growing e-commerce brand is seeking a Customer Complaints Specialist to manage escalated customer issues. The role involves problem-solving, stakeholder management, and documentation within Zendesk. Candidates should have over 2 years in customer support and strong communication skills. This position offers a remote work environment without micromanagement, encouraging personal growth and team collaboration.
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Job Overview

Job Type: Full-time
Location: , , Philippines, Philippines
Posted: March 04, 2026
Deadline: April 13, 2026