Senior Representative, Contact Center

**Our Purpose**- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we're helping build a sustainable economy where everyone can prosper.We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._**Title and Summary**Senior Representative, Contact CenterOverviewJob Description Summary- Provides service and support for Mastercard products and services directly to customers and ensures service standards and SLAs are met.
- Acts as the voice of the customer by sharing reoccurring issues and opportunities for service improvement with management team.
**Responsibilities**:- Under general supervision, supports investigation and resolution of customer product/service inquir...