Senior Retail Executive

Be a Part of Something BIG!

The Senior Retail Executive drives customer engagement and sales performance in Singtel retail outlets. Beyond day‑to‑day sales, the role supports store operational standards, mentors junior staff, and helps execute campaigns with consistent service quality.

The Senior Retail Executive also provides first‑level resolution for escalations and relays customer/market feedback to improve processes.

Make an Impact by

Customer experience and sales

• Provide end‑to‑end consultations across mobile, broadband and related products, tailored to customer needs.
• Explain and demonstrate device features and recommend suitable plans and value‑added services.
• Upsell cross‑category offerings (e.g., accessories, lifestyle products) to improve attachment and basket size.
• Manage customer escalations and provide first‑level resolution before management intervention.
• Capture and relay c...