Senior Retention Officer

We’re hiring a Senior Retention Manager (Full-Time, Hybrid — GTA) for a fast‑growing Canadian DTC subscription brand in the consumer health & wellness category. The company has built a recognizable name in its space and is now scaling its post‑purchase revenue engine. Stack leans Klaviyo and SMS automation, with subscription continuity and win‑back flows as the levers that matter most.

This is a high‑ownership role for someone who treats retention like a craft — part lifecycle marketer, part funnel builder, part data nerd. You’ll inherit an existing system, consolidate retention work that’s currently scattered across multiple internal owners, and have a runway to grow into a Chief Revenue Officer seat as the business scales. The founders know they’re leaving money on the table on the post‑purchase side and have given this role real budget, real authority, and direct access to leadership. If you’ve lived the DTC subscription playbook and want to plant your flag at a brand ...