Senior Salesforce Architect (Agent and Channel Experience)

Overview

Business Systems Lead (Agent and Channel Experience) – Affirm, Remote Canada / Charlottetown, Prince Edward Island area

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

What You'll Do

• Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, operations, compliance, and customer success.
• Set technical strategy for your team on a year-long time scale and align it with critical, business-impacting projects.
• Collaborate across product management, design, and analytics to ensure technical sustainability, understand risks and trade-offs, and manage them.
• Act as a force-multiplier for your team through definition and advocacy of technical solutions and operational processes.
• Maintain and support integrations between Salesforce and core systems ...