Senior Senior Amazon Connect Engineer

Philippines

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AU

PH

As a Senior Engineer, you will play a key role in designing, developing, and maintaining advanced contact center solutions that enhance customer experience and operational efficiency. This position requires deep technical expertise in telephony systems, cloud technologies, and AI-driven conversational design. You will collaborate with cross-functional teams across different geographies to deliver scalable, secure, and innovative solutions leveraging Amazon Connect and related AWS services.

Work Setup:

Remote

Key Responsibilities:

• Design, develop, and maintain contact center solutions using Amazon Connect, AWS Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, and CloudFormation.
• Build and optimize call flows, routing logic, and IVR systems, including IVR-to-bot migration strategies Implement prompt engineering techniques for conversational AI and integ...