Senior Service Delivery Manager

Endava
Full-time Oxford, England Operations Specialties Managers
Posted:
June 09, 2026
Location:
Oxford, England, United Kingdom

Job Description

Service DeliveryCluj-Napoca+6 more

What's this role about?

  • Developing client relationships.
  • Contractual Management: actively participates in Client / internal contract negotiations
  • Production of Service Design requirements.
  • Contributes to efficiently estimating costs, timescales and resource requirements for the successful delivery of service commitments.
  • Service Catalogue Management: ensures that the Service Catalogue is established, agreed with the Client, and updated with contracted services.
  • Service Governance: evaluates the status of services provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services.
  • Process Management: establishment and maintenance of the processes required in the provision of Client Services.
  • Monitors, measures and reports on regular activities which are subject to contractual agreement or ...
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    Job Overview

    Job Type: Full-time
    Location: Oxford, United Kingdom
    Posted: June 09, 2026
    Deadline: July 19, 2026