Senior Service Delivery Manager

ThoughtWorks
Full-time Singapore, Singapore Operations Specialties Managers
Posted:
June 12, 2026
Location:
Singapore, Singapore, Singapore

Job Description

Job responsibilities

  • Manage end-to-end service delivery for Managed Services engagements, ensuring alignment with SLAs and contractual commitments.

  • Build strong partnerships with clients and internal teams to drive operational excellence and continuous improvement.

  • Monitor service performance, incidents, risks, and operational trends, and proactively drive corrective actions.

  • Lead and coordinate major incident management activities, ensuring timely resolution and clear stakeholder communication.

  • Support service transition activities, including onboarding new applications, systems, and operational processes.

  • Collaborate with technical teams to ensure operational readiness, compliance, and consistent adoption of ITSM practices and tools.

  • Drive operational governance activities such as service reporting, service reviews, financial tracking, and stakeholder management.

  • Identify and ...
  • Apply for this Job

    Submit your application for the Senior Service Delivery Manager position at ThoughtWorks.

    Apply Now Save for Later

    Job Overview

    Job Type: Full-time
    Location: Singapore, Singapore
    Posted: June 12, 2026
    Deadline: July 22, 2026