Senior Service Designer

**Overview**

**Contributions**

As a **Service D** **esigner** , you willbe responsible forguiding government clients through our Design Intelligence™framework,incorporating human-centered methods to solve end to endorganizationand experience challenges.You will lead andfacilitatediscovery sessions that uncover customer pain pointsandidentifyenterpriseopportunities.You willserve as the voice of the customer, making sure their needs are considered and met within a proposed solution.

**Contributions**

**Responsibilities** **:**

+ Participatein all aspects of discovery tounderstand:client missionandgoals;stakeholders,usersand their ecosystems; current state journeys; user segments; program and project objectives
+ Conduct workshops and interviews toframe pain pointsandopportunities; define problem statements andvalidatehypothesis

+ Synthesize researchanddatato communicate insightsand make recommendationsthat will shapemission/progr...