Senior Service Desk Agent (ANZ)

**Own the Customer Experience**

Are you a customer-obsessed problem solver who thrives in a fast-paced technical environment?
At Teletrac Navman, we’re looking for a Senior Service Desk Agent who takes ownership, solves problems at the root cause, and delivers exceptional customer outcomes every time.

This is not a ticket-logging role. You’ll be the first and most important point of contact, trusted to diagnose, resolve, and influence customer experience across our ANZ region. If you enjoy taking accountability, thinking critically, and working collaboratively, you’ll feel right at home.

**What you’ll do**

+ Own customer requests end-to-end across phone, email, and chat
+ Diagnose and resolve Tier 1 technical issues efficiently and accurately
+ Identify root causes, not just symptoms - and drive first contact resolution
+ Maintain high-quality, detailed records across CRM and systems
+ Partner with internal teams to escalate and close ...