Senior Service Desk Analyst

BT Group

Full-time Debrecen, Debrecen Computer Occupations

Posted:

March 03, 2026

Location:

Debrecen, Debrecen, Hungary

Job Description

What you’ll be doing
Owning, leading and driving incidents and representing BT during technical conference calls

Handling technically complex incidents and occasionally service requests received through ticketing tools, emails and calls

Being responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression

Having the opportunity to learn from senior colleagues from wide array of areas

Being exposed to a variety of technologies (MPLS, DMVPN, SDWAN, VoIP, GSIP, OCC just to name a few) through supporting complex network and voice solutions

Being a crucial part of operating and maintaining worldwide businesses for our customers 
Soft skills:
Ability to meet the customers’ needs in line with the business requirements

Focusing on the objectives and the required outcomes of the processes while delivering a service

Working ...

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Job Overview

Job Type: Full-time

Location: Debrecen, Hungary

Posted: March 03, 2026

Deadline: April 12, 2026