Senior Service Desk Analyst - Epic & Escalations

A healthcare technology firm in the Philippines is seeking a Service Desk Analyst III to provide level 3 support to customer service agents. The ideal candidate will have 3-7 years of experience in IT, strong analytical and problem-solving skills, and excellent customer service abilities. Responsibilities include problem resolution, escalation management, and maintaining high-quality support standards. Desired qualifications include a Bachelor’s degree in Computer Science or a related field and knowledge of ITIL practices.
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