Senior service desk analyst

Position Description

Job description:

• Function as an L1 support that handles calls, emails, and self-service tickets
• Must be proactive and must be open to take on tasks that are essential for the growth of the account
• Troubleshoot POS related concerns and other basic computer peripherals
• Provide support for account related concerns, (password resets, distribution lists, assigning of applications)
• Must be amenable to shifting schedules and working on the weekends
• Knowledge with Genesys, Active Directory, Microsoft office, and ServiceNow is a plus

Required Qualifications To Be Successful In This Role

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Life at CGI

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
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