Senior Service Desk Analyst

**Description**:
**The Role**
**Excellence**
- Manage, triage and resolve multiple incoming transactions, effectively by understanding client needs and meeting standard service level agreements
- Comprehension of the configuration of various WTW technologies to support clients
- Assists in developing standardized work processes, tools, and methodologies that improve quality and customer experience
- Learning and practicing efficient support delivery processes; by using problem-solving and people skills contributing to the evolution of better solutions and documentation to ensure swift resolutions to technical issues
- Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team to promote a 5-star customer service
**People**
- Record, process and manage tickets following agreed process and procedures to resolution
- Own client technical issues from initial report to resolution
- A...