Senior Service Desk Technician

We are seeking a proactive and highly skilled **Services Desk Technician** to oversee the health and performance of our organizational technology. In this role, you will manage the full lifecycle of hardware and peripherals—from deployment to repair—while playing a key part in implementing new software solutions. As a technical anchor for the team, you will provide white-glove support to end-users and executives, mentor junior staff, and offer specialized expertise to cross-functional IT initiatives to ensure a seamless digital environment.



**In This Role You Will..**



+ Perform analysis, diagnosis, and resolution of complex computer problems, and provide best-in-class customer support for end-users. Recommend and implement corrective solutions for end-users in person, and remote support for off-site users as needed. Provide executive support for the Krakow office and other offices.

+ Install, configure, test, maintain, monitor, and troub...