Senior Service Engineer

Main Task

• Work and perform in compliance with company’s regulation and request.

• Perform Technical Field Service activities

- Installation and commissioning of equipment

- Troubleshooting, repair, and maintenance

- Escalation support

- User Training / Customer Training

- Providing sales support

- All necessary reporting per company policy

• Demonstrate service skills and knowledge with high customer orientation

• Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range

• Provides documents for activities performed utilizing the required format, such as service report, technical report, and etc.

• Develop and maintain relationship with customers to achieve the highest possible levels of customer satisfaction.

• Respond to satisfaction surveys, working to resolve customer care issues.

• Provide timely respon...