Senior Service Leader - FO/ GRO 高级宾客关系主管

Shangri-La
Permanent China, China Other Management Occupations
Posted:
February 23, 2026
Location:
China, China, China

Job Description

Shangri-La, Fuzhou

DUTIES:

  • Maintain maximum presence and exposure in hotel lobby; establish and preserve a friendly yet professional relationship with hotel patrons.
  • Co-ordinate with all Front Office sections, Housekeeping and Room Service as necessary and maintain an effective flow of communication with all hotel personnel.
  • Be familiar with all guest rooms and suites, their location, rates and amenities; have thorough knowledge of all hotel services and facilities and their hours of operation.
  • Be fully informed of daily hotel functions, groups, conventions and tours; be familiar with city-wide events, major attractions, cultural events, restaurants and other entertainment procedures
  • Control and co-ordinate all guest amenity requests prior to arrival and cross check with Room Service and Housekeeping on the day of arrival.
  • Greet and escort VIP guests to their rooms as necessary and assure departing guests are ...
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    Job Overview

    Job Type: Permanent
    Location: China, China
    Posted: February 23, 2026
    Deadline: April 04, 2026