Senior ServiceNow AI & CSM Developer

DataLunix

Full-time remote, remote api,customer,data,design,enterprise,javascript,lead,platform,red,rest,sed,test,ui,unix

Posted:

June 12, 2026

Location:

remote, remote, India

Job Description

Role Overview  
DataLunix is looking for a Senior ServiceNow CSM + GenAI Developer to lead enterprise CSM implementations with a strong focus on AI-driven capabilities. You will design and deliver scalable ServiceNow solutions integrating Now Assist, AI Agents, Virtual Agent, and Generative AI — directly impacting customer experience and operational efficiency for our enterprise clients. 
Immediate joiners preferred (15 days or less). 

 
Key Responsibilities  
Design, develop, and implement ServiceNow CSM solutions including platform configuration, custom development, and workflow automation 
Build and configure AI capabilities: Now Assist (Case Summarization, Reply Drafts, Next-Best Actions), AI Agents, Virtual Agent, Agent Assist, and AI Search 
Configure Generative AI Controller integrations with LLM providers; define AI guardrails, prompt templates, and governance policies 
Develop...
                

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Job Overview

Job Type: Full-time

Location: remote, India

Posted: June 12, 2026

Deadline: July 22, 2026