Senior ServiceNow Architect: Discovery, Mapping, SAM & HAM

We are looking for a Senior Consultant with deep, hands-on expertise across Discovery, Service Mapping, Software Asset Management (SAM) and Hardware Asset Management (HAM). You will lead implementations, solve complex problems, and design scalable architectures — combining strong product and functional knowledge with the ability to anticipate the common pitfalls customers face and guide stakeholders confidently.
KEY RESPONSIBILITIES:
Implement, troubleshoot and optimise Discovery and Service Mapping, resolving complex CMDB and dependency-mapping challenges.
Deliver SAM and HAM solutions end to end — from design and configuration through to adoption and value realisation.
Advise customers on asset management strategy, normalisation, reconciliation, licensing positions and lifecycle governance.
Proactively identify and mitigate common pitfalls and data-quality issues before they impact the customer.
Design scalable, well-architected solutions and contribute reusable pat...