Senior Services Coordinator

About the role: The Field Services Coordinator/Planner is responsible for scheduling the execution of Field Services operations at customer sites. This role ensures that all parts, tools, instructions and order details are made available to the Field Services execution workforce and that the closest, qualified FSR (Field Service Representative) is scheduled for the job to meet customer requirements and Schneider workforce optimization. This role interacts with end customers so the Field Services Planner must have strong communication skills. What will you do? Check/enrich Work Orders to be scheduled in bridge Field Services (bFS) or in other Schneider systems Urgency / requested date, customer information, correct installed base, scope of work, T&C, time to execute Work Orders are created automatically or by Order Management or Technical Support (CCC) Prepare/prioritize the interventions in backlog, based on customer type VIP Gold / Strategic / non VIP, contracts with SLAs, customer av...