Senior Services Engineer

**Job Description Summary**
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

**Job Description**

**Roles & Responsibilities:**

**Delivers customer satisfaction:** Manages project delivery in a quality fashion; obtains satisfactory levels of customer satisfaction. Addresses all customer concerns/issues in a timely and satisfactory fashion.

**Application Installation, Configuration, Development & Upgrades:** Perform installation, configuration, customization ...