Senior Site Lead

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client's time zone.
Our client is building the operational backbone of a world-class luxury travel concierge service in Mexico City. They are establishing a high-performance concierge operations function designed to deliver flawless execution for complex international itineraries and VIP travelers. With a focus on structure, precision, and elevated service standards, they are creating a foundational operations pod that will set the long-term standard for quality, speed, and accountability.

Location

Mexico City (Hybrid) | 9 AM - 5 PM

Role Overview

The Senior Site Lead – Concierge Operations will establish and lead the Concierge Operations pod from the ground up. This is a zero-to-one leadership role for an entrepreneurial builder w...