Senior Software Development Engineer

Immigration sponsorship is not available for this position
Responsibilities:

+ Architect and implement high-concurrency real-time communication interfaces for omnichannel contact center solutions, ensuring synchronized handling of voice, video, and chat event streams across web and mobile environments.

+ Design and engineer analytical dashboards to process complex telemetry data and render real-time predictive insights and historical performance metrics.

+ Develop and optimize frontend development workflows, code refactoring, and comprehensive unit test.

+ Engineer scalable frontend architectures and reusable global component libraries to maintain UI/UX consistency and high performance across global cloud-calling applications and micro-frontend environments.

+ Establish DevOps and testing protocols, integrating automated CI/CD pipelines with code quality gating and real-time troubleshooting for largescale contact center deployments.
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