Job Description
Senior Software Engineer (App Support)
Role Purpose
We are looking for a Senior Software Engineer (App Support) with strong engineering experience who takes end-to-end ownership of live, production SaaS systems, ensuring their reliability, supportability, and effective operation for our clients, using AI and automation pragmatically to improve incident response and operational efficiency.
As a senior escalation point, you will diagnose and resolve complex production issues, perform root cause analysis, and drive long-term engineering improvements in close collaboration with clients, engineers, and product and platform teams.
Domain Experience (Desirable)
Utilities experience will be considered favourably.
Key Responsibilities
Application Support & Operations
- Act as a senior escalation point for complex application issues in...
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