Senior Software Engineer – Customer Platform Engineering

Manchester, United Kingdom

About the Role

We are building a new engineering team focused on handling high-priority customer needs and operational escalations while protecting the broader engineering organization from disruption. The Customer Platform Engineering (CPE) team addresses urgent investigations, customer‑blocking issues, executive requests, and rapid solution development that require immediate engineering attention. This team ensures that core engineering groups can remain focused on roadmap delivery while critical issues are resolved quickly and effectively. Members of this team act as experienced generalists who can move across systems, diagnose complex problems, and coordinate with multiple teams to deliver solutions under time pressure. This role is ideal for engineers who enjoy solving ambiguous problems, working across the stack, and delivering high‑impact solutions in fast‑moving situations.

Responsibilities

• Triage and re...