Senior Software Engineer – Customer Platform Engineering

Obsidian Security is a leading SaaS security platform that protects 200+ organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand. We offer a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches at the source.

About The Role

We are building a new engineering team focused on handling high‑priority customer needs and operational escalations while protecting the broader engineering organization from disruption.

Responsibilities

• Triage and resolve urgent customer escalations and production issues
• Investigate complex system behavior and diagnose cross‑service problems
• Develop rapid prototypes and proofs of concept to address customer needs
• Support pre‑sales engineering with technical validation and feasibility analysis
• Respond to high‑priority internal requests requiring rapid engineering response
• Coor...