Senior Software Engineer (Observability)

Zendesk
Full time Kraków, Lesser Poland Voivodeship Computer Occupations
Posted:
June 05, 2026
Location:
Kraków, Lesser Poland Voivodeship, Poland

Job Description

Job Description

A hands‑on, individual-contributor role. You’ll be a technical owner who designs and builds observability foundations for cloud-native services — and for the organisation’s LLM/AI stack — helping engineering teams across EMEA get the right telemetry, runbooks, and dashboards to operate safely and efficiently.

What you’ll be doing

  • Architect, build, and operate end-to-end observability for metrics, traces, and logs — including telemetry pipelines, dashboards, storage/retention policies, and alerting.

  • Build LLM/AI observability primitives

  • Deliver reusable instrumentation templates, SLOs/SLIs, dashboards, and alerting bundles for critical AI paths.

  • Instrument services and libraries (OpenTelemetry or equivalent); provide developer-facing libraries and patterns to ensure consistent telemetry...

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Job Overview

Job Type: Full time
Location: Kraków, Poland
Posted: June 05, 2026
Deadline: July 15, 2026