Senior Software Support Engineer at Boomi

Shape customer success as a Senior Software Support Engineer at Boomi in Vancouver. Dive into complex technical challenges, offering expert solutions in a collaborative, customer-focused environment.
In this senior role within the Global Customer Support team, you will guide customers to optimize the Boomi platform. Your expertise in troubleshooting, programming languages, and cloud applications will be crucial in resolving issues swiftly. Engage with clients through various communication methods to manage expectations and drive positive outcomes for their business.
Key Responsibilities:
• Manage complex technical issues using effective troubleshooting
• Communicate clearly with technical and non-technical customers
• Collaborate with Product and Engineering teams for customer feedback
• Analyze error logs and resolve software installation issues
• Provide on-call support as per rotation schedule
Requirements:
• 3-5 years of relevant experience in software su...