Senior Solution Architect for Genesys Cloud CX

Elevate your career as a Senior Solution Architect for Genesys Cloud CX in Canada. This client-facing role emphasizes designing scalable contact center solutions and integrating advanced analytics.
In this senior role, you will lead the architecture of enterprise-grade Genesys Cloud CX solutions for large-scale transformations. Your responsibilities involve defining system integrations, routing strategies, and IVR designs while collaborating closely with enterprise stakeholders to translate complex requirements into resilient architectures.
Key Responsibilities:
• Lead architecture design for Genesys Cloud solutions
• Facilitate workshops to extract business requirements
• Implement analytics strategies using Genesys APIs
• Architect event-driven integrations with AWS services
• Produce technical documentation and architecture diagrams
Requirements:
• 7+ years in CCaaS architecture with 4+ in Genesys Cloud
• Strong knowledge of Genesys Cloud components
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