Senior Solution Architect / ITSM Engineer

Job Summary

Netstratum is seeking a highly experienced ITSM professional with deep expertise to lead the design, configuration, and implementation of our service management platform. This role will play a critical part in replacing our existing system, Cherwell Service Management, and ensuring a smooth migration while optimizing workflows and service delivery. This is not a support/admin role—we are looking for someone who can architect, implement, and transform ITSM processes at scale.

Job Details

Location: Middlesbrough, UK | Type: Full Time

Key Responsibilities

• Platform Implementation & Architecture: lead end‑to‑end implementation and optimization of ITSM platforms, design scalable ITSM workflows aligned with ITIL best practices, configure advanced automation using workflows, business rules, and triggers, and build and optimize service catalogs and self‑service portals.


• CMDB & Asset...