Senior Solution Engineer #MSN

JobTask

• BAU Support: Manage GSNOW tickets for Power Apps and Power Automate; resolve or escalate issues, ensure SLA compliance, and maintain knowledge articles.
• Development: Build and enhance Power Apps and Power Automate flows following governance and ALM standards.
• User & Project Management: Lead minor changes, coordinate UAT, deliver training, and drive user adoption.
• Governance & Compliance: Apply environment strategy, enforce DLP and connector policies, and ensure licensing compliance.
• Data Handling: Perform basic SQL for troubleshooting and collaborate on Power BI and data integration points.
• Documentation: Maintain technical specs, runbooks, and knowledge transfer materials.

Experiences & Skills Requirements

Must-Haves

• Chinese reading & speaking; strong written and verbal communication with business users.
• On-site presence in Kuala Lumpur for BAU operations, KT, and UAT.