Senior Solutions Engineer in Critical Power

Advance your career at Socomec Group as a Senior Technical Solutions Engineer specializing in Critical Power. Provide essential support for UPS systems and remote diagnostics across North America.
As a significant player within Socomec North America, you will deliver advanced technical support and resolve complex issues for critical customers. Your role emphasizes driving escalations and enhancing product quality while promoting safety in operations, ensuring a comprehensive impact in your work.
Key Responsibilities:
• Lead Level 3 technical support activities nationwide
• Perform root cause analysis on technical challenges
• Utilize IoT platforms for real-time performance monitoring
• Support field firmware and software deployments
• Maintain expert knowledge in UPS systems
Requirements:
• Demonstrated leadership and mentoring capabilities
• Strong verbal and written communication skills
• Proven relationship-building skills with clients
• Result-or...