Senior Specialist-Business Excellence

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

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Job Description:

DUTIES & RESPONSIBILITIES:

Process Improvement

• Understands Humana business strategy
• Understands BPO concept, strategy, goals and objectives from key performance indicators to operational metrics
• Leads multiple projects as assigned by Business Excellence Lead
• Provides necessary support for Process Mapping Workout & Analysis   
• Performs data collection and anal...