Senior Specialist: Business Transformation

When it comes to putting people first, we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

The Business Consultant will play a crucial role within the Business Transformation Office (BTO), driving data-driven insights and translating them into actionable interventions and projects. This role will be instrumental in understanding customer journeys, analysing business processes, identifying opportunities for improvement and activating projects across the organisation. The Business Consultant will work closely with stakeholders, including business leaders, subject matter experts, and IT teams, to define impactful projects that enhance customer experience, improve operational efficiency, and support strategic decision-making.

Your responsibilities will include:

Key Accountabilities and Decision Ownership: